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Real humans. Real answers.
Questions before you order? Issues with an existing order? Our team is here to help. Not a bot. Not an overseas call centre.
HOW TO REACH US
Three ways to get answers.
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Email us
For order questions, product questions, or anything else. Replies within business hours, Monday to Friday.
Use the form below β
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Check the FAQ first
Most common questions are answered there: shipping times, payment, packaging, legality, and more.
VIEW FAQ βπ¦
Order issues
Have your order number ready. We can track, reship, or troubleshoot any delivery question quickly.
Email with order # β
SEND US A MESSAGE
We reply within one business day.
For order issues, include your order number. The more detail you give us up front, the faster we can help.
OUR PROMISE
No bots. No call centres. Just our team.
24hr
RESPONSE TIME
Business hours, Mon to Fri
100%
REAL HUMANS
No bots, no AI replies
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CANADIAN TEAM
Based in Canada, ships from Canada
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