Shipping Policy
Native Nicotine shipping, tracking, and plain packaging.
Everything you need to know before ordering: free shipping over $199, $25 flat-rate shipping under $199, Interac e-Transfer processing, tracked Canadian delivery, plain packaging, delivery estimates by region, and adult-only age requirements.
Qualifying Canadian orders ship free.
Orders under $199 ship at a flat rate.
No product names or store branding outside.
Tracking is emailed after your order ships.
The short version before you order.
Most shipping questions come down to five things: order value, payment confirmation, processing, tracking, and your province or postal code.
Free shipping over $199
Many customers clear this threshold when ordering cartons or bundles.
Processing starts after payment
Orders are prepared after Interac e-Transfer payment is received and matched.
Plain, discreet packaging
Your parcel ships in unmarked packaging without obvious product branding.
Adults only
You must be legal age in your province or territory to order.
Estimated delivery after payment is confirmed and the order is processed.
These are typical delivery windows, not guarantees. Weather, holidays, carrier volume, rural routes, remote postal codes, and northern delivery areas can change timing.
Want a more local breakdown? See our province pages: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec.
How your order moves from checkout to tracking.
Delivery estimates begin after payment is confirmed, the order is processed, and the parcel has entered the carrier network.
Order placed
You receive an order confirmation with your items, order number, and Interac e-Transfer payment instructions.
Payment confirmed
Send payment through your Canadian bank by Interac e-Transfer. Orders are not packed or shipped until payment is received and matched to the order.
Order processed and packed
After payment is confirmed, the order is reviewed, packed in plain packaging, and prepared for shipment. Processing can take longer during weekends, holidays, busy periods, or inventory checks.
Tracking emailed after shipment
Tracking is emailed after your order ships. Carrier scans may take time to appear, especially during pickup, sortation, weekend handoffs, and high-volume periods.
What the package looks like.
Orders are packed to look like a standard shipped parcel, not a promotional tobacco package.
What we avoid on the outside
- No cigarette brand advertising
- No obvious tobacco or nicotine product names
- No Native Nicotine promotional branding
- No unnecessary attention on the parcel
What may still appear
- Standard carrier shipping labels
- Tracking barcodes and parcel labels
- Signature or pickup instructions where required
- Age-verification or ID-related delivery steps where required
Why this matters: plain packaging helps keep orders discreet for condos, apartments, shared housing, rural routes, workplaces, mailrooms, and pickup counters.
Free over $199. Flat rate under $199.
Free shipping
Orders of $199 or more qualify for free shipping within Canada. Many carton and bundle orders reach this threshold naturally.
Flat-rate shipping
Orders under $199 ship for a flat $25 rate within Canada, subject to valid address, product availability, and carrier requirements.
Age verification and product availability.
Native Nicotine is for adults of legal age only. Product availability can also vary by province or territory.
Legal age in your province or territory.
Customers must meet the legal age requirement where they live. Age confirmation may happen at the website, checkout, payment review, delivery, pickup, or support stage.
Orders that do not meet age-verification requirements may be cancelled, refunded, refused, or held by the carrier.
Nicotine pouch orders to BC are restricted.
British Columbia restricts nicotine pouches to pharmacy sale. Because of this, Native Nicotine does not ship nicotine pouches to BC addresses.
If an order includes nicotine pouches with a BC shipping address, those items may be removed, cancelled, or refunded while eligible items continue through processing.
Important: age rules, product rules, carrier requirements, and provincial regulations can change. Customers are responsible for following the rules in their province or territory.
If something goes wrong.
Most delivery issues are easy to check. Contact us with your order number if you need help reviewing a shipment.
Tracking has not updated
Carrier tracking can pause during pickup, sortation, route transfers, weekends, weather events, holidays, or high-volume periods. If tracking has not updated for an unusual amount of time, contact us with your order number.
Tracking says delivered, but the parcel is missing
Check your mailbox, parcel locker, building mailroom, concierge, pickup notice, front or back door, and nearby safe-drop areas. If the parcel still cannot be found, contact us so the shipment can be reviewed.
Wrong address entered at checkout
Contact us immediately. If the order has not been processed or shipped, we may be able to update the address. Once a parcel is with the carrier, address changes may not be possible.
No one available for age verification or signature
If proof of age, ID, or signature is required and no eligible adult is available, the carrier may leave a notice card or hold the parcel for pickup according to its own process. Bring valid government-issued ID if pickup is required.
Damaged, missing, or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days with your order number and photos. We will review the issue and help resolve it according to our refund and shipping policies.
Shipping FAQ.
When does my order actually ship?
Orders are prepared after Interac e-Transfer payment is confirmed. Processing can vary during busy periods, weekends, holidays, and inventory checks. Delivery estimates begin after payment is confirmed and the order is processed.
How do I get free shipping?
Free shipping applies to orders of $199 or more. Many customers reach this threshold with carton or bundle orders.
How much is shipping under $199?
Shipping is a flat $25 for Canadian orders under $199.
Will the package say tobacco, cigarettes, or Native Nicotine?
The outside of the parcel is plain and does not advertise cigarette brands, nicotine products, or Native Nicotine promotional branding. Standard carrier labels, tracking labels, pickup instructions, or age-verification details may still appear where required.
Can I choose faster shipping?
Not at this time. We use tracked Canadian shipping options that support our packaging, delivery, and age-verification requirements.
Do you ship to PO boxes?
We ship to valid Canadian addresses that can receive tracked parcels. PO box delivery may require pickup, ID, signature, or age verification depending on the carrier process.
Can I ship to my workplace?
Yes, but make sure the address can receive tracked parcels and that an eligible adult can complete any required signature or age-verification step.
Why did another customer’s order arrive faster?
Delivery timing can vary by postal code, province, sortation path, rural route, weather, holiday volume, and carrier schedule. Estimates are typical windows, not guarantees.
Do you ship outside Canada?
No. Native Nicotine ships within Canada only.
Ask before you order.
If you are unsure about your address, delivery estimate, tracking, payment status, age verification, or province-specific product availability, contact Native Nicotine before placing your order.
Effective date: July 3, 2026. This shipping policy may be updated as carrier timelines, warehouse operations, product availability, or provincial rules change.
Related policies: Refund Policy · Age Verification · Privacy Policy · Terms and Conditions